Category Archives: Automotive


Case Studies
Federal Mogul Sales Force

Sales, Contracted Sales Force

Federal Mogul, als global tätiger Automobilzulieferer, möchte durch Push & Pull Vermarktung neuer Informationen die Nachfrage der freien Kfz-Werkstätten für F-M Produkte im Aftermarket-Handel erzeugen und steigern. Sowie die Erhöhung des Bekanntheitsgrades und den Imageaufbau der FM-Marken positiv beeinflussen.

- Vorstellen des FM4ME-Programms im Kfz-Werkstatt- und Handelsmarkt

- Beschaffung und Verifizierung von Daten freier Kfz-Werkstätten

- Generierung von Insights über die Bedürfnisse der freien Werkstätten & Weiterleitung an F-M

- Information und Sensibilisierung der Werkstätten für vorhandenen OEM-Status der F-M Marken

- Registrierung der Werkstätten in FM-CAMPUS (Online-Trainingsplattform von F-M)

- Rekrutierung erfahrener Außendienstmitarbeiter aus dem Kfz-Aftermarket

- Besuche der Kunden und Führen von Interviews zur aktuellen Lage

- Fragebogen mit ca. 50 Abfrage-Elementen; Teilveverwendung / aktuelle Handelsdaten,
  Erfassung des aktuellen Marktgeschehens

- Teilnahme an Großhandels-Messen, Unterstützung des FM-Sales-Teams

- Registrierung von Leads & Cases aus den Werkstätten und sofortige Weiterleitung an FM

- Kontinuierliche Mitfahrten inkl. Zielüberprüfung und Einzelfallerklärung

- elektronisches, tagesaktuelles Reporting via Retail Motus

- Monatliches Reporting an Federal Mogul

- Werkstatt-Volumen (3 Regionen) ca. 5.700

- geplante Besuche: 3.500 p.a.

- Anzahl AD-Mitarbeiter: 3

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Case Studies
Mercedes-Benz

Merchandising, Visual Merchandising
The challenge

Mercedes-Benz contacted CPM Nederland looking for an outsourced sales agency with the goal to continuously improve the look and feel of their dealerships in the Netherlands. This included supporting the dealers by implementing and (re)place seasonally all their POS materials as per 2012 in and around the dealers. In addition to providing a team of merchandisers CPM was also responsible for the full coordination of this process and implementation.

Our Solution

We developed a dedicated and passionate team of Visual merchandisers including project coordination and support taking into consideration all necessary facilitating from Mercedes-Benz

CPM Responsibilities:

  • Performing the Visual merchandising activities in 3 rounds every year (spring, summer, autumn)
  • Collecting license plate information in-field
  • Merchandising activities:
    • (Re)placement of visual in-store merchandising;
    • (Re)placement of promotion displays;
    • (Re)placement of car information stands;

Results

  • 19 Events , 6850 Attendees & 2022 Enquires in 2017 as on 31st March.
  • 63 Events, 17117 Attendees & 5391 Enquires in 2016

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Case Studies
BMW Zurich Film Festival

Consumer Activation, Events and Promotions
The challenge

BMW (Schweiz) AG is a new main partner at the “ZFF” - Zurich Film Festival. CPM was delighted to be a part of this new partnership and provided events personnel to support this prestigious event. In this context, we offered a shuttle or test ride with the BMW i3 on the two ZFF weekends, not only for the stars but for all festival guests.

Our Solution
  • The event was over 6 days with 2 pick-up spots
  • We supplied 3 Hostesses/Hosts and 9 Drivers, the welcome desk and check-in

Results

  • Strengthened and Increased the brand awareness and image of the BMW i3
  • Improved the customer experience at the event

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Case Studies
BMW Swiss Moto

Consumer Activation, Events and Promotions
The challenge

CPM Switzerland AG has the pleasure to support BMW Motorrad since 2014. We recruited 9 Hostesses to support the Swiss Moto event.
The tasks of the hostess was to welcome the visitors on the BMW booth, lead- generation for test drives, newsletters and information material. Generating sales was the task of the retailer and salesmen.

Our Solution
  • 9 Hostesses to support the 4 day event
  • Project setup consulting
  • Recruiting of hostesses
  • Briefing and training
  • Trouble shooting
  • Visits to check POS compliance

Results

  • Strengthened and Increased the brand awareness of BMW Motorrad.
  • Increased lead-generation by 13% in comparison to the previous year.

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Case Studies
BMW Events 2016 & 2017

Consumer Activation, Events and Promotions, Sales, Telesales
The challenge

CPM manages the audience acquisition ,the on ground registration and feedback management for the BMW Experience Tour, BMW Golf Cup International, M-Performance Training, Auto Expo, Bridal Fashion Weeks, India Art Fair and Product Launches. These are 18 city tours with each city spanning for 3 to 4 days. The success of the events is when the right segment of BMW buyers attend the Event and experience BMW cars. Some Events are to showcase product capabilities and features and some are for loyalty and brand building.

Our Solution
  • CPM supports the activity through their telesales team in the call centre in New Delhi to acquire prospective customer .
  • The invite process is managed by CPM including physical and e Invites.
  • Registration Desk, Data management, customer profiling on the ground during the event is also managed by CPM.

Results

  • 19 Events , 6850 Attendees & 2022 Enquires in 2017 as on 31st March.
  • 63 Events, 17117 Attendees & 5391 Enquires in 2016

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