Case Studies
Bosch

Auditing, Mystery Shopping
The challenge

CPM was tasked to visit 25 stores displaying Bosch products in the food prep, floor care and garment care categories over a period of 3 months to capture data that would assist in measuring ROI on POS development and installation.

Our Solution
  • Store activities during each visit: Point of sale display audit and issue rectification / escalation to Client for display units and merchandising
  • Rectify all low level merchandising / display issues in store and escalate all others to Client

Results

  • Built relationships with store managers and promoters to ensure brand visibility and increase sales volume.
  • Using a standardized scoring system that is aligned with Singapore, Bosch is able to create a benchmark for POSM excellence in the region and continuously improve consistency across all retail outlets.

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